For example, let’s say that my computer is not printing properly and I call a technician. If I say “I think my printer driver is corrupt. Can you help me reinstall it?” I sound like I know what the problem is. The advice I get, therefore, will likely be limited to that one area. But if I play dumb and say, “My computer’s not printing properly. Do you have any idea what could be wrong?,” the technician may go through a few possible causes other than the printer driver, and I’ll learn in the process.
Of course there are times when one knows a lot about an issue and wants to ask very specific questions. But the “Play Dumb Method Of Gaining Information” is a good one that lifelong learners employ to become even better. Don’t be afraid to use it.
The above is used by permission from the book Three Years Of Tuesday Mornings: 156 e-mails about business and life by Steve Fales.