An internal customer is a person inside a company who interacts with the other employees of that same organization. They are bosses, subordinates, and fellow staff who often depend upon one another in order to do their jobs. They assign work, ask for help with projects, request advice or opinions, etc. Top notch organizations understand their importance. The benchmark is for every team member to treat internal customers as well as they treat the firm’s external customers.
You know how to treat external customers, and how you like to be treated when you are the customer of a business. Internal customers deserve the same. Be enthusiastic, cooperative, helpful, and always eager to serve internal customers with a positive attitude.
When everyone on the payroll has the same overall goals and objectives, this becomes much easier. I then realize that those other people are not distractions or forces taking me away from my own tasks. Instead, they are an integral part of the success of the enterprise, which has a direct affect on my own well being in the long run. Helping them ultimately helps us all – including myself. And no doubt I’ll be calling on someone for assistance in the future, making me his or her internal customer.
Strive to take care of external customers with excellence. Remember internal customers as well, and give them the service they deserve too. The result will be rewarding long-term relationships at every level.
Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.
– Mark Twain
The company we keep has a significant impact on our personal growth. This is especially true when it comes to revealing our dreams. Some people make us feel that our goals are silly and will never be realized. Others inspire us to accomplish our objectives and even go beyond them.
One measure of a person’s greatness is the degree to which he or she motivates others to higher levels. This truth is also a challenge, for each of us has the option to belittle or encourage those with whom we come in contact.
It is impossible to isolate ourselves from negative individuals. We can, however, be selective about with whom we share our ambitions. What’s more, we can be an important source of inspiration to those around us … and when we are, we have truly become great.
The above is used by permission from the book Three Years Of Tuesday Mornings: 156 e-mails about business and life by Steve Fales.