Winning The Wow!

Question:   How do you know when you’ve exceeded your customers’ expectations?

Answer:  Wow!

When you exceed someone’s expectations, the natural response is for that person to say or think “Wow!” The “Wow!” is automatic and spontaneous.

There have been times when I’ve assigned a project to someone, and it’s come back to me so quickly that I’ve said “Wow!” Other times I’ve listened to someone’s innovative idea, or read an e-mail or memo, and “Wow!” has come to mind.

Go for the “Wow!” as often as you can. It’s a reliable indication that you’re exceeding expectations.


The above is used by permission from the book Three Years Of Tuesday Mornings: 156 e-mails about business and life by Steve Fales.

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